TERMS OF SERVICE

Once the fulfillment process begins, we are unable to accept cancellations. However, if you do request a cancellation and it is approved, you will receive a refund of 80% of the order value. Alternatively, you may choose to receive an in-store credit for the full purchase price, without incurring the 20% fee. Please note that any changes to transactions may result in additional fees 

 In the event of an accidental duplicate purchase, please contact us immediately. We will review and address any possible duplicate orders however, once the process of fulfillment starts, no cancellations are permitted. 

We do not allow the refusal or return of perishable plant materials due to agricultural restrictions.

If an issue arises upon delivery, you agree to accept the merchandise, notify our team within 3 days of delivery, and follow our service team’s advice to resolve any such concerns directly. We will work to resolve your issue.

 Shipping estimates are provided on the product pages of our website for every item we sell.  We do our best to give accurate estimates, however, please understand that these are subject to change and weather permitting. If you require further information, please contact us and we’ll be happy to assist you! 

Our goal is to always create a positive experience for our customers. Some issues are easily fixed, and some will involve cooperation between the customer and our team. If material arrives not as described, please notify our team within 3 days of delivery so we can best serve you.

Plants are alive and resilient with proper care. Minor damage to blooms, leaves, branching, trunks, root systems, containers, and boxing may sometimes occur and should not be a quality concern.

Please understand that Hosta La Vista is not responsible for packages that are confirmed delivered by the parcel carrier but declared missing by the customer. Hosta La Vista  is not responsible for packages stolen after delivery.

We are careful to label varieties true to name, and we will replace the product if we have sent the incorrect plant. We will not refund the purchase price of the plant, but we will replace the plant at our expense. Customer acknowledges that they understand the plant type they are purchasing as posted on each product page at www.hostalavistanursery.ca Hosta La Vista Nursery will not replace or refund any items where the customer purchased the wrong plant type.

In the unlikely event that your order arrives missing an item or there were delivery issues, please contact us within 3 days of receipt. We require a picture of the items received; including the packing slip and we will reship. We don't offer refunds, but if the missing item is out of stock customer may substitute an item of comparable value

While we work tirelessly to provide all the information anyone could possibly want about the plants we sell, it’s a monumental task that inevitably leaves some details out. However, we do provide the base plant facts such as USDA growing zone ratings and highlights.

We always suggest doing your own research when planning your garden with us. Other sources may state information differently or a plant's highlights may have changed slightly in recent years. As a nursery that ships nationwide, we state plant facts based on the USDA Growing Zone Map and thus, do not take into account specific microclimates. If you’re interested in learning about your microclimate, your local agriculture extension office is a valuable resource.

Keep in mind: basic care practices like watering, pruning, mulching, and selecting the right plant for your climate all contribute towards the success of your garden.  We try our best to show you pictures of what the mature plant will look like once established in a landscape.

Have you ordered a bareroot plant or are you thinking about doing so soon but aren’t sure what to expect? No problem, it’s one of our favorite topics.

Ordering a plant bareroot simply means it will ship to you in its dormant state without dirt covering the roots. Think about trees outside during the winter - leafless and dormant. This is the same concept. A bareroot tree or bush might shock you at first. Please plant it in the ground, give it adequate water, and watch it break dormancy within a month or two.

Planting bareroot has many benefits such as being a great deal less expensive than their containerized counterparts and because the roots aren’t enclosed in a container, they’re ready to reach into your ground and establish your plant faster.

 Only one coupon can be used per order and cannot be combined with other coupons to receive multiple discounts. Credit will not be given to unused portions of your coupon.